Cancellation | Cancellation made between 0-6 hrs before booking start time – 100% of the Lease rental paid in advance shall be deducted.
Cancellation made between 6-24 hrs before booking start time - Flat cancellation fee of 50% of the Lease Rental paid in advance. Refund of the remaining portion of Lease Rental after deduction of Platform Fee.
Cancellation made after booking start time - No refund of Lease Rental paid in advance. Notwithstanding anything contrary stated herein, Zoomcar reserves the right to withhold any refunds due to cancellations, if Zoomcar, at its sole discretion, perceives any credit card frauds by a user or where cancellations are made by a user with an intention to defraud Zoomcar. |
| Reschedule before booking start time | No modification is allowed to the schedule booking between 0- 4 hours before booking start time. |
| Extension | In case Guest wishes to extend the booking period, he/she may do so at any time before or after the booking ends. Extension of booking shall be applicable at normal tariff.
Upon expiry of the booking end time fresh booking will need to be made.
For Home Delivery Bookings: Extension within 2 hours of bookings end time will lead to cancellation of Doorstep Collection. No refunds applicable. |
| Shortening post start | Not allowed. However, Guests can drop the vehicle before booking end time. No charges or refunds applicable. |
| Shortening/Rescheduling within 24hrs of booking start or booking end. | Guest will not be able to change booking start time or shorten the booking end time within 4 hours prior to the booking start time. No refunds will be applicable. Nevertheless, Guest can anytime extend the booking, extension terms provided above shall be applicable. |
| Late Return | Late return would be charged upto 1.5-2x of the hourly Lease Rental fee per hour as communicated at the time of booking. |
| Pricing plan change | Pricing plan (free km per hour) cannot be changed post booking creation. Pricing will be charged on an half hour basis. |
| Free Kilometres | Unlimited KMs shall be allotted to Guest opting for No Fuel unlimited booking. Can be checked while booking. Limited Free KMs: The free kilometres allotted to the Guest will be proportional to the number of hours booked and the flexi package chosen. The available free km packages are calculated based on the latest scheduled pick-up time to the latest scheduled drop off time or to the actual drop off time whichever is later and may vary across different locations. Guest is liable to pay for the excess kms at a fixed fee per km as communicated at the time of booking confirmation. |
| Minimum Duration | The minimum booking duration (also referred to as the “minimum billing duration”) for which a booking can be made by the Lessee will be at least for 6 hours. No booking under such duration will be entertained by Zoomcar on its Platform. |
| Fuel Policy | The vehicle should be returned by the Guest, upon the completion of the booking, with a full tank of fuel. If the Vehicle is returned with higher fuel compared to the fuel gauge reading at the booking start time, Guest shall be entitled to a refund of amount equivalent to difference per litre. If the Vehicle is returned with lesser fuel compared to the fuel gauge reading at the booking start time, then Guest shall repay the refuelling charges on actuals per litre price will be applicable. Fuel Refund = Actual cost of fuel per liter x difference in fuel level (in liters) Refueling charges = Actual cost of fuel per liter x difference in fuel level (in liters). |
| Breakdown of vehicle | The cause of breakdown will be determined based on the diagnosis report of the repair workshop. The consequences will be as follows: Where the Guest is at Fault: Guest will be liable for the full cost of repair. Where the Guest is not at Fault: No liability on the Guest for repair and refund will be processed for the unused hours of booking. Zoomcar shall not be liable for any costs borne by the Guest as a consequence of the breakdown of the vehicle. |
| Returning the vehicle to the wrong location | For all the events where the vehicle is not returned to the designated drop location, Guest shall be liable to pay the amount as contemplated in the table below: |
| Traffic and Parking violations | Full payment of fines + INR 500 per 30 days late in payment. |
| Over speeding >= 125 km/hr | INR 2500 (over and above any government fines that may have been levied). Expulsion from Zoomcar if over speeding occurs in two bookings. | ||||||
| Over speeding >= 150 km/hr | Expulsion from Zoomcar | ||||||
| Smoking | A flat fee charge of INR 1000 plus applicable damage costs related to interiors. | ||||||
Wrong Fuelling | The Guest will be liable for the full cost of repair / damage to the vehicle + miscellaneous expenses arising out of the damages. | ||||||
| Key not returned at end of reservation | A flat fee charge of INR 2000 plus replacement cost, if not returned within 3 days. | ||||||
| Loss of documents |
| ||||||
| Co-driver | A flat fee charge of INR 2000 if co-driver has not been added in the booking before booking start time. | ||||||
| Vehicle Damage (Accidental) | Any unintentional/accidental damage will be liable to pay for the damages as mentioned in the term for “Collision and Other Incidents” , up to a maximum liability as stated/covered by the Damage Protection Plan opted by the Guest | ||||||
| Vehicle Damage (Intentional or Consequential) | In case of any intentional damage or damage caused to the vehicle as consequence of the Guest , such as (i) the Guest is found to be under the influence of alcohol during the booking period ; (ii) the vehicle workshop and/or insurance company deem the damage to be attributable to the Guest and/or the user; or (iii) a non-Zoomcar Guest is found to be the one driving at the time of accident, Guest will be liable for the full cost of repairing damage caused to the vehicle and any other damages to Zoomcar, including, without limitation loss of expected revenue arising out of the damage to the vehicle. | ||||||
| Collision or other incidents | If a Guest is involved in an unintentional/non-consequential incident/accident (including but not limited to a collision or misuse of the vehicle), the Guest will be responsible for only the amounts as the Guest may have agreed for, upon selection of the the Damage. Protection Package at the time of booking the Vehicle. This Damage Protection Plan will be based upon your Lease Rental and duration of usage, distance covered, vehicle type etc. The Guest may choose from a Standard package (low premium and higher the amount of damage payable) or Peace of Mind Package (high premium and lesser the amount of damage payable) . Guest will be responsible for all towing, impounding and damage repair charges associated with a collision or an incident caused by improper usage of a car in violation of Zoomcar Policies and Applicable Traffic Laws as prescribed by the appropriate traffic authority. | ||||||
| Cleaning required (interiors) | If the Guest returns the car in dirty condition, he/she will be charged the cleaning fee as following: (i) for dirty removable (foot mats etc.) – 500 INR; and (ii) for interior washing / dry cleaning (for seat covers, door panels, pet hair) – 1500 INR. | ||||||
| Tolls | Customers are responsible for paying all tolls at the time they are due. | ||||||
| Home / Airport Vehicle Pick-up and Drop | Home delivery or airport delivery will be available at an additional fee plus the distance fee subject to availability and ongoing offerings. The vehicle will be delivered to the specified location selected during booking creation, 0-5 minutes prior to the booking start time and vehicle will be picked up within 30 minutes from the booking end time. The Guest may end the trip before completion of the booking end time. The Guest shall not be charged if he/she has ended the trip before the booking end time and the car is yet to be picked up by the delivery executive of Zoomcar. |